Contact RENATER support

Before creating a support request, remember to consult the documentations and FAQ.
Ongoing network incidents should be reported to the NOC (0 800 77 47 47 95).

Who are you?

I am an institution correspondent

As an institutional correspondent, you must be referenced in PASS. If you are not, we invite you to request your registration in PASS.

Thank you for identifying yourself

What is the service you are requesting?

> > I would like to request a service or modify an existing service

What is the purpose of your request?

For any administrative request, we invite you to use the PASS Portal or to contact by email Agreements team

Go to PASS portal Send Agreements mail

If a ticket is already open, we invite you to continue tracking the ticket by email.

Can you detail your request?

> > I would like to report an incident/problem

How do you evaluate the impact of the problem?

Merci de détailler votre problème

> > I need assistance to use the service

Can you detail your request for assistance?

> > I am looking for information

Can you detail the nature of the information you are looking for?

> > I would like to share an idea for improvement or evolution

Can you detail your idea?

> > Other request

Can you detail your request?

I am a user of a RENATER service

Thank you for identifying yourself

What is the service you are requesting?

> > I would like to report an incident/problem

How do you evaluate the impact of the problem?

Merci de détailler votre problème

> > I need assistance to use the service

Can you detail your request for assistance?

> > I am looking for information

Can you detail the nature of the information you are looking for?

> > I would like to share an idea for improvement or evolution

Can you detail your idea?

> > Other request

Can you detail your request?

Other situation

Thank you for identifying yourself

What is the service you are requesting?

Enter your request

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